Refund Policy for Geneomx

At Geneomx, customer satisfaction is our top priority. We take pride in offering premium products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible refund and return policy to ensure a seamless experience.

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 1. Eligibility for Returns and Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days from the date of purchase.

• The product must be unused, in its original packaging, and in the same condition as when you received it.

• A valid proof of purchase, such as an order confirmation or receipt, must accompany the return.

If your return meets the above conditions, we will process your request and initiate a refund or exchange as per your preference.

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 2. Non-Refundable/Non-Returnable Items

Certain items are non-refundable or non-returnable, including but not limited to:

• Products marked as Final Sale.

•  Gift Cards.

• Customized or Personalized items.

• Opened or used beauty and skincare products for hygiene reasons.

• Items that have been damaged due to misuse, negligence, or improper care.

Please check product descriptions and promotions carefully before making a purchase.

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 3. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us:

 Email us at [Support@geneomx.com] or call [Phone Number] with your order number and reason for the return. Our customer service team will guide you through the process.

2. Return Authorization: 

Once approved, you will receive a return authorization and instructions on where to ship the product.

3. Packaging:

 Ensure the product is securely packaged to prevent damage during transit. Use the original packaging, if possible, or a similarly protective option.

4. Return Shipping: 

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., wrong item shipped or damaged goods).

We recommend using a trackable shipping service or purchasing shipping insurance, as Geneomx is not responsible for lost or damaged returns.

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 4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed and applied to your original method of payment. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

# 4.1 Partial Refunds

In some cases, only partial refunds may be granted, such as:

• Items that are returned after 30 days from the date of purchase.

• Items that show signs of use or are not in their original condition.

• Items missing parts or components not due to an error on our part.

We will notify you if your return is eligible for a partial refund.

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 5. Exchanges

If you need to exchange a product for a different size, color, or model, please contact us within 30 days of receiving your order. We will process the exchange once we have received the original item in its original condition.

In the event the replacement product is unavailable, we will offer you the option of a refund or a store credit.

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 6. Late or Missing Refunds

If you haven’t received a refund after the expected processing time, please:

• Check your bank account or credit card statement again.

• Contact your bank or credit card company, as there may be processing delays before your refund is officially posted.

• If you’ve done all of the above and still haven’t received your refund, contact us at [Support@geneomx.com] for assistance.

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 7. Damaged or Defective Products

We take the utmost care to ensure that your products are delivered in perfect condition. However, if you receive an item that is damaged or defective, please contact us immediately at [Support@geneomx.com] with your order number and a clear photo of the damage.

Upon verification, we will arrange for a replacement or a refund, including return shipping costs. Claims for damaged or defective products must be made within 7 days of receiving your order.

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 8. Sale and Promotional Items

Only regular-priced items are eligible for refunds. Sale items, discounted items, or items purchased as part of a special promotion are non-refundable unless they are damaged or defective upon arrival.

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 9. Gifts

If an item was purchased as a gift and shipped directly to you, you may return it for an exchange or store credit equal to the value of the gift. Refunds will not be issued to the gift recipient but can be processed to the original purchaser’s payment method.

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 10. Return Shipping Costs

Customers are responsible for the shipping costs associated with returning a product, unless:

• The product is defective or damaged upon arrival.

• The wrong product was shipped by Geneomx.

Return shipping costs are non-refundable unless otherwise agreed upon. In the case of an exchange or defective item, we will cover the cost of shipping the replacement product to you.

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 11. International Returns

For international orders, return shipping fees, customs duties, and any related taxes are the responsibility of the customer, unless the return is due to a defect or mistake on our part. Please contact us to discuss the best return options for your specific location.

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 12. Contact Information

For any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are here to assist you with any issues you may have.

Geneomx  

[Support@geneomx.com]  

 

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NOTE:

This Refund Policy is designed to provide transparency and set clear expectations for our valued customers.it ensures a smooth process for returns and exchanges while maintaining the high standards of Geneomx.