Shipping Policy for Geneomx

At Geneomx, we are committed to delivering your orders with the utmost care and speed. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By placing an order with Geneomx, you agree to the terms outlined below.

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 1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Processing times may vary during peak periods, special promotions, or holidays, but we strive to process and ship orders as quickly as possible.

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 2. Shipping Options & Delivery Times

We offer multiple shipping options to cater to your needs. Delivery times are calculated from the date of shipment, not from the date of order placement.

 2.1 Domestic Shipping (Within the USA)

- Standard Shipping: 3-7 business days.

- Expedited Shipping: 2-3 business days.

- Next-Day Shipping: 1 business day (if ordered by a specific cut-off time).

Shipping times are estimates and may vary based on your location. Delivery to remote areas may take longer.

 2.2 International Shipping

We ship to select international locations. Delivery times and shipping costs may vary depending on your country and customs clearance. Typical international delivery times are:

- Standard International Shipping: 7-14 business days.

- Expedited International Shipping: 4-8 business days.

Geneomx is not responsible for delays caused by customs or local postal services in your country. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

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 3. Shipping Costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and the size/weight of your order. Any additional shipping charges, including express delivery or international fees, will be clearly displayed at checkout before you complete your order.

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 4. Order Tracking

Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the status of your delivery. You can also log into your Geneomx account to track your order status directly from our website.

Please note that tracking may take 24-48 hours to update after shipment, depending on the carrier.

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 5. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses. Certain international locations may also have shipping restrictions. If we are unable to ship to your location, we will notify you at the time of checkout or shortly after your order is placed.

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 6. Customs, Duties & Taxes (International Orders)

For international orders, you may be subject to customs duties, taxes, and import fees as determined by your country’s customs agency. These fees are not included in the product price or shipping cost and are your responsibility.

Geneomx is not responsible for any customs-related delays or additional charges incurred at the destination country. We recommend checking with your local customs office for more information before placing an international order.

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 7. Delivery Issues & Address Changes

It is your responsibility to provide accurate shipping information at checkout. If you need to make changes to your shipping address, please contact us immediately after placing your order. Once an order has been processed and shipped, we cannot change the address.

In the event of an incorrect or incomplete address, Geneomx is not liable for lost or misdelivered packages. If a package is returned to us due to an incorrect address, we will notify you and arrange for reshipment at your expense.

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 8. Failed Delivery or Lost Packages

If a package is marked as delivered but you did not receive it, please:

- Check with neighbors or other household members.

- Contact the shipping carrier with your tracking number for further assistance.

If you are still unable to locate the package, please reach out to us at [support@geneomx.com] within 7 days of the marked delivery date. We will assist in investigating the issue with the carrier.

Please note that Geneomx is not responsible for packages lost, stolen, or damaged after delivery has been confirmed by the carrier.

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 9. Damaged or Defective Shipments

If you receive a damaged or defective item, please contact us immediately with your order number and photographic evidence of the damage. We will arrange for a return or replacement of the item at no additional cost to you.

To initiate a claim for damaged or defective goods, please notify us within 7 days of receiving your shipment.

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 10. Delayed or Undeliverable Shipments

While we strive to meet the estimated delivery times, Geneomx is not responsible for shipping delays caused by factors outside of our control, such as natural disasters, weather conditions, carrier disruptions, or customs processing delays for international shipments.

In the rare event that a package is undeliverable, we will work with the shipping carrier to resolve the issue and, if necessary, arrange for reshipment or a refund.

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 11. Contact Information

If you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer service team at: support@geneomx.com

Geneomx